{"id":6125,"date":"2023-06-07T11:49:01","date_gmt":"2023-06-07T11:49:01","guid":{"rendered":"https:\/\/ferroamp.com\/support\/support-for-installatorer\/"},"modified":"2026-04-21T14:10:28","modified_gmt":"2026-04-21T14:10:28","slug":"support","status":"publish","type":"page","link":"https:\/\/ferroamp.com\/en\/installer\/support\/","title":{"rendered":"Support for installers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6125\" class=\"elementor elementor-6125 elementor-5423\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2d5ee pt e-con-full full-width layout-no no e-flex e-con e-parent\" data-id=\"2d2d5ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8781da4 container-wide layout-no no e-flex e-con-boxed e-con e-child\" data-id=\"8781da4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfa55c elementor-widget elementor-widget-heading\" data-id=\"4bfa55c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support for installers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bef0bee link elementor-widget elementor-widget-text-editor\" data-id=\"bef0bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div tabindex=\"-1\" role=\"label\">Ferroamp support can help you as an installer in the event of problems in connection with installation or operation.<\/div>\n<div tabindex=\"-1\" role=\"label\">&nbsp;<\/div>\n<div tabindex=\"-1\" role=\"label\">As the pressure on our support team is high, we ask you to check the following before contacting support:<\/div>\n<div tabindex=\"-1\" role=\"label\">&nbsp;<\/div>\n<div tabindex=\"-1\" role=\"label\">&#8211; Operational status. Read about current operational disruptions and possible bugs <a href=\"https:\/\/ferroamp.com\/en\/kundservice\/operation-status\/\">here<\/a>.<\/div>\n<div tabindex=\"-1\" role=\"label\">&#8211; Common errors during installation. See text and film below<\/div>\n<div tabindex=\"-1\" role=\"label\">&#8211; <a href=\"https:\/\/ferroamp.com\/en\/customer-service\/#Kunskapsdatabas\">Knowledge Base.<\/a> Use the search function to find answers to questions.&nbsp;<\/div>\n<div tabindex=\"-1\" role=\"label\">&nbsp;<\/div>\n<p><strong>Support opening hours<\/strong><br>Mon: 08.00-16.00 <br>Tue: 09.30-16.00<br>Wed: 08.00-16.00<br>Thir: 08.00-16.00<br>Fri: 08.00-16.00 <br>Sat-Sun (holidays): CLOSED<\/p>\n<p><strong>Adjusted Opening Hours<\/strong><br>Thursday April 30th: 08.00-12.00<br>Friday May 1 st: CLOSED<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ead2449 pt pb e-con-full full-width layout-no no e-flex e-con e-parent\" data-id=\"ead2449\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f938959 container-wide e-con-full layout-no no e-flex e-con e-child\" data-id=\"f938959\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-37fc54f container-wide e-con-full e-flex e-con e-child\" data-id=\"37fc54f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e76e599 e-con-full full-width no e-flex e-con e-child\" data-id=\"e76e599\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div data-dce-title-color=\"#000000\" class=\"elementor-element elementor-element-87e6def elementor-widget elementor-widget-heading\" data-id=\"87e6def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Keep in mind when you install the Ferroamp-system<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#00000054\" class=\"elementor-element elementor-element-51a51e3 custom-toggle elementor-widget elementor-widget-accordion\" data-id=\"51a51e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">DENNA SKA VARA TOM<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8561\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">AC Plug (EnergyHub Wall)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8562\"><div id=\"ts-body\"><div class=\"css-44 ts-pivot-container\"><div id=\"ContentContainer\"><div><div><div role=\"tabpanel\" aria-labelledby=\"Pivot0-Tab0\"><div class=\"ts-lookup-pivot\"><div id=\"Lookup\" class=\"ts-pivot-lookup-component\"><div class=\"ms-Grid ts-grid\"><div class=\"ms-Grid-row\"><div class=\"ts-textfield-container \" lang=\"en\"><div class=\"ts-alignment-view-container\"><div id=\"ts-alignment-view-idtgt\" class=\"ts-alignment-view  ms-font-m ts-alignment-view-tgt ts-ltr-left-zero\" tabindex=\"0\" aria-hidden=\"false\"><div tabindex=\"-1\" role=\"label\">Be careful how you connect the AC plug that connects the EnergyHub Wall to the AC grid so that phases and neutrals are in the right place. Note that EnergyHub can be supplied with two different types of connectors where the phase order differs.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Placing of current transformers<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8563\"><div id=\"ts-body\"><div class=\"css-44 ts-pivot-container\"><div id=\"ContentContainer\"><div><div><div role=\"tabpanel\" aria-labelledby=\"Pivot0-Tab0\"><div class=\"ts-lookup-pivot\"><div id=\"Lookup\" class=\"ts-pivot-lookup-component\"><div class=\"ms-Grid ts-grid\"><div class=\"ms-Grid-row\"><div class=\"ts-textfield-container \" lang=\"en\"><div class=\"ts-alignment-view-container\"><div id=\"ts-alignment-view-idtgt\" class=\"ts-alignment-view  ms-font-m ts-alignment-view-tgt ts-ltr-left-zero\" tabindex=\"0\" aria-hidden=\"false\"><div tabindex=\"-1\" role=\"label\">If CT clamps are used, CT adapter cable should be used. It should not be used if you are using Rogowski slings.<\/div><div tabindex=\"-1\" role=\"label\">\u00a0<\/div><div tabindex=\"-1\" role=\"label\">The correct placement is: <br \/>&#8211; On the phase conductors after\u00a0 the grid owner\u00b4s energy meter.<\/div><div tabindex=\"-1\" role=\"label\">&#8211; Before any consumers and production facility in the property.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8564\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8564\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Connection to internet<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8564\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8564\"><div id=\"ts-body\"><div class=\"css-44 ts-pivot-container\"><div id=\"ContentContainer\"><div><div><div role=\"tabpanel\" aria-labelledby=\"Pivot0-Tab0\"><div class=\"ts-lookup-pivot\"><div id=\"Lookup\" class=\"ts-pivot-lookup-component\"><div class=\"ms-Grid ts-grid\"><div class=\"ms-Grid-row\"><div class=\"ts-textfield-container \" lang=\"en\"><div class=\"ts-alignment-view-container\"><div id=\"ts-alignment-view-idtgt\" class=\"ts-alignment-view  ms-font-m ts-alignment-view-tgt ts-ltr-left-zero\" tabindex=\"0\" aria-hidden=\"false\"><div tabindex=\"-1\" role=\"label\">EnergyHub shall be connected to the customer&#8217;s router or, if necessary, to a WiFi amplifier or external mobile broadband router. Do not connect the EnergyHub directly to the CPE\/fiber converter (the service distributor that is available in houses with a fiber connection).<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ef1b29 pt pb e-con-full full-width layout-no no e-flex e-con e-parent\" data-id=\"1ef1b29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d494873 container e-con-full layout-no no e-flex e-con e-child\" data-id=\"d494873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a93bf6c elementor-widget elementor-widget-heading\" data-id=\"a93bf6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c9f33c e-grid e-con-full full-width layout-no no e-con e-child\" data-id=\"9c9f33c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-71a3602 e-con-full full-width layout-no no e-flex e-con e-child\" data-id=\"71a3602\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7af4f24 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7af4f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4428069 elementor-widget elementor-widget-heading\" data-id=\"4428069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Chat with Ferrobot<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5013b4d elementor-widget elementor-widget-text-editor\" data-id=\"5013b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find the answers to your questions with Ferrobot which is also monitored by Ferroamp Support during office hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6542f2 full-width layout-no no e-flex e-con-boxed e-con e-child\" data-id=\"c6542f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-808a618 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"808a618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-hidden=\"true\"><g id=\"envelope4_layer\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df0dd53 elementor-widget elementor-widget-heading\" data-id=\"df0dd53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Create Ticket<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01723ab black large elementor-widget elementor-widget-button\" data-id=\"01723ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.ferroamp.com\/en\/support\/tickets\/new\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-812332b elementor-widget elementor-widget-text-editor\" data-id=\"812332b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact support and submit a ticket by filling out the form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21e9ff4 full-width layout-no no e-flex e-con-boxed e-con e-child\" data-id=\"21e9ff4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20c7430 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"20c7430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tools\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33944a6 elementor-widget elementor-widget-heading\" data-id=\"33944a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Support at installation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ae51a black large elementor-widget elementor-widget-button\" data-id=\"c0ae51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.ferroamp.com\/en\/support\/tickets\/new\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c372146 elementor-widget elementor-widget-text-editor\" data-id=\"c372146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When support is needed during an installation you should first submit a ticket and then call <a href=\"http:\/\/tel:0868433390\" target=\"_blank\" rel=\"noopener\">08 684 333 90<\/a> and refer to the ticket number you have been given.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de60229 pt pb e-con-full full-width layout-no no e-flex e-con e-parent\" data-id=\"de60229\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-915cefb e-con-full container layout-grid e-flex e-con e-child\" data-id=\"915cefb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4dee220 e-con-full full-width no e-flex e-con e-child\" data-id=\"4dee220\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d7750e1 e-con-full full-width layout-no no e-flex e-con e-child\" data-id=\"d7750e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff83f4 elementor-widget elementor-widget-heading\" data-id=\"3ff83f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Installer App<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e4343 elementor-widget elementor-widget-text-editor\" data-id=\"f5e4343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Download the app that helps you install and monitor the Ferroamp system.\u00a0<br \/>Choose if you want the app for iOS or Android below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4471171 no elementor-widget elementor-widget-image\" data-id=\"4471171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/se\/app\/ferroamp-installer\/id6448623957\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ferroamp.com\/wp-content\/uploads\/elementor\/thumbs\/app-store-badge_web@2x-r1qs8nc488hqucxllq85k2zj3hrvr28cg8dg60dl78.png\" title=\"app-store-badge_web@2x\" alt=\"app-store-badge_web@2x\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b31aee0 no elementor-widget elementor-widget-image\" data-id=\"b31aee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ferroamp.installerapp\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ferroamp.com\/wp-content\/uploads\/elementor\/thumbs\/google-play-badge_web@2x-r1qs8lgfukf6750bwpewf3glwq15bo0vrz2h7ggdjo.png\" title=\"google-play-badge_web@2x\" alt=\"google-play-badge_web@2x\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c8413d e-con-full full-width layout-no no e-flex e-con e-child\" data-id=\"1c8413d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9eecaa6 elementor-widget__width-initial no elementor-widget elementor-widget-image\" data-id=\"9eecaa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3-1024x1024.png\" class=\"attachment-large size-large wp-image-11269\" alt=\"\" srcset=\"https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3-1024x1024.png 1024w, https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3-300x300.png 300w, https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3-150x150.png 150w, https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3-768x768.png 768w, https:\/\/ferroamp.com\/wp-content\/uploads\/2024\/11\/installators-app3.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0c877 pb e-con-full full-width layout-no no e-flex e-con e-parent\" data-id=\"3a0c877\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cf13dbb container layout-no no e-flex e-con-boxed e-con e-child\" data-id=\"cf13dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c93243 elementor-widget elementor-widget-heading\" data-id=\"1c93243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tutorials (in Swedish)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b4465 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"b6b4465\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"191579237\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1915792371\" data-tab-title-id=\"e-n-tab-title-1915792371\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1915792371\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tInstallation\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1915792372\" data-tab-title-id=\"e-n-tab-title-1915792372\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1915792372\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOCPP\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1915792371\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1915792371\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-01d41a3 e-con-full layout-grid full-width no e-flex e-con e-child\" data-id=\"01d41a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca4713 elementor-widget elementor-widget-video\" data-id=\"7ca4713\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" data-cookieconsent=\"statistics, marketing\" 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data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" data-cookieconsent=\"statistics, marketing\" data-src=\"https:\/\/player.vimeo.com\/video\/825346046?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=0&amp;byline=0#t=\"><\/iframe><div class=\"cookieconsent-optout-statistics cookieconsent-optout-marketing\">\t\t\t<span>Please accept <a href=\"javascript:Cookiebot.renew()\">statistics, marketing<\/a> cookies to watch this video.<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1915792372\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1915792372\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" 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Read about current operational disruptions and possible bugs here. [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":7203,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6125","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support for installers - Ferroamp<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferroamp.com\/en\/installer\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support for installers - Ferroamp\" \/>\n<meta property=\"og:description\" content=\"Support for installers Ferroamp support can help you as an installer in the event of problems in connection with installation or operation. &nbsp; As the pressure on our support team is high, we ask you to check the following before contacting support: &nbsp; - Operational status. 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