Support for installers
Ferroamp support can help you as an installer in the event of problems in connection with installation or operation.
As the pressure on our support team is high, we ask you to check the following before contacting support:
– Operational status. Read about current operational disruptions and possible bugs here.
– Common errors during installation. See text and film below
– Knowledge Base. Use the search function to find answers to questions.
Öppettider på supporten
Mån: 09.00-16.00
Tis-fre: 08.00-16.00
Lör-sön (helgdagar): STÄNGT
Keep in mind when you install the Ferroamp-system
Be careful how you connect the AC plug that connects the EnergyHub Wall to the AC grid so that phases and neutrals are in the right place. Note that EnergyHub can be supplied with two different types of connectors where the phase order differs.
If CT clamps are used, CT adapter cable should be used. It should not be used if you are using Rogowski slings.
The correct placement is:
– On the phase conductors after the grid owner´s energy meter.
– On the phase conductors after the grid owner´s energy meter.
– Before any consumers and production facility in the property.
EnergyHub shall be connected to the customer’s router or, if necessary, to a WiFi amplifier or external mobile broadband router. Do not connect the EnergyHub directly to the CPE/fiber converter (the service distributor that is available in houses with a fiber connection).
Contact support
Ferroamps partnerforum
Logga in i Partnerportalen och ställ frågor till supporten eller andra installatörer i vårt öppna forum.
Support at installation
When support is needed during an installation you should first submit a ticket and then call 08 684 333 90 and refer to the ticket number you have been given.