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User Guide

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Learn more about how your Ferroamp system works and adapt it to your needs to maximize the benefits of solar cells, batteries and electric car charging.

What are you looking for?

01
Solar Power
02
Battery
03
Ancillary Services
04
Phase Balancing
05
EV-Charging
06
App & FerroAI
07
Support

Solar Power

In EnergyCloud, you can follow solar production in real time and follow how much electricity you export to or import from the grid. You get an overview of how much the different solar strings produce and what the production looks like over time.

About Solar Power

There are a number of different parameters that affect the electricity production that the solar cells deliver. The position of the sun in relation to the panels, cloudiness, temperature, wind, shadows and pollution are all factors that affect the effect obtained from the panels.
This is because Ferroamp’s solar string optimizers measure the solar cell power and energy that enters the optimizer’s contacts, what is then fed into the AC grid in the house is reduced by about 3-4% due to losses in optimizers, cables and inverters.
The SSO off-line alarm checks that the solar string optimizers report data to the EnergyHub. The alarm sends an email if one or more SSOs have stopped delivering data.

Read more about the SSO-alarm

More FAQ in the Knowledge database

Short introduction to how solar power production is presented in EnergyCloud. In Swedish.

Content:
0.00 Introduction
0.30 Dashboard
3.20 Energy view
4.35 Power view
5.40 Solar String view

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Battery settings

A battery can be used in many different ways in the Ferroamp system. In EnergyCloud, you can set how you want the battery to work and also schedule different activities.

About

In order for a battery to maintain an optimal performance over time, the cells must be balanced at regular intervals. 
 
Balancing takes place automatically on a regular basis at night between 01:00 and 04:00 to minimize disturbance. 
 
Batteries from Pylontech are made approximately every three months or as needed. This is done by charging the battery up to 100 percent regardless of the SOC limit that is set. It will then pulse at full charge during the balancing period.
 
Batteries from PSM occur about once a month by the battery completing a full charge cycle (charging first 0-100% and then 100-0%) regardless of the SOC limit that is set.
Self Consumption is used to increase self-consumption of solar electricity. The battery is charged with surplus from solar electricity production and discharged when there is a deficit of solar electricity production. In EnergyCloud, the setting is done by setting thresholds for import and export.
Peak Shaving is used to even out the power consumption from the grid by cutting power peaks in consumption. The battery is  charged with electricity from both the solar cells and the grid and is used when your own consumption is at its highest. In EnergyCloud, the setting is done by setting thresholds for import and export.
Default mode is used when you want to charge or discharge a battery at a specific power at a specific time. It can be scheduled, for example, to charge the battery when electricity is cheapest during the day and discharge when it is most expensive.
Scheduling makes it possible to apply different operating settings at different times and on different days of the week.

Spot price optimization means that the battery is charged when the electricity price is low and discharges when the electricity price is high.

To avoid that charging the battery will lead to power peaks, there is also the possibility of setting a limit value for imports.

When spot price optimization is active, EnergyCloud will read tomorrow’s electricity prices every day (at 13.00 CET) and create schedule events for charging and discharging one or more hours on the days when the price difference is greater than the specified price delta.  If you want to change any of the events, these can be modified under “Events”.

Learn more about how to set up spot price optimization in the Knowledge Base.

More FAQ in the Knowledge database

Learn more about how to use a battery in the Ferroamps system. Oscar shows how to use the battery to maximize self-consumption of solar power, cut power peaks and how to schedule different functions. In Swedish.

Content:
0.00 Introduction
0.30 Basic settings
1.40 Default mode
2.40 Self Consumption – self-consumption of solar power
4.30 Peak Shaving – cutting power peaks
6.15 Scheduling – plan for optimal use

If your fee to the grid operator is based on the size of your connection it is advisable to set the battery to self–consumtion during the day and to charge the battery during the night. The battery then only charges with any overproduction of solar electricity during the day and otherwise charges during the night when electricity is cheaper. In Swedish.

 

If the fee to the grid operator is based on your highest power use it is advisable to use peak shaving during the winter. Set the battery to cut power peaks during the day and charge at night when the price is lower and the power peaks are often not included in the basis for the power fee.

NOTE: Check how your grid operator formulates its power charges. For example, Ellevio counts half of the power peaks at night, in which case Peak Shaving should also be set at night, but the discharge and charging thresholds should then be set twice as high as the daytime discharge threshold.

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Ancillary Services

(Applies to Swedish market only)

To sell ancillary services to the electricity grid, you need a Ferroamp system with a battery. If and how you can use your battery while connected to an ancillary service is up to the service provider. For questions about how different services work contact the service provider.

About

To sell ancillary services with a Ferroamp system, you need to sign up for an offering from a service provider. At this point Varberg Energi provides ancillary services from the Ferroamp-system.

To meet the requirements the system must consist of:

– 1 x EnergyHub Wall 14/21/28 (Not XL units in a rack cabinet)

– Maximum 5 Solar String Optimizers (SSO)

– 1 battery system 

In order to be admitted to the bidable portfolio, the system undergoes a system test. Each Ferroamp system is unique and the answers may therefore vary. If you are close to the limit of the system requirements and, for example, have three SSOs, the size and length of cables can play a role. Ferroamp works to minimise these types of restrictions.

Once the service is activated, certain settings need to be made in EnergyCloud.

+State of Charge (SoC) needs to be set so that there is always capacity for supporting services.

Set:

Lower limit (SoC%min): 30% or higher

Upper limit (SoC%max): 80% or lower

+ The “Restrict Import” and “Restrict Export” buttons should be disabled (grey).

Note that your own settings wont function if the service provider take over the control of the battery.

How the Ferroamp-system can be used while connected to ancillary services is up to the service provider.

Updated 25-06-24

More FAQ in the Knowledge database

Se vilka inställningar du behöver göra i EnergyCloud för att använda stödtjänster och hur du räknar ut SoC-värden.

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Phace Balancing

Use Ferroamp´s dynamic phase balancing (ACE) to protect the main fuse and to charge your car without hussle.

About Phace Balancing

Phase balancing, also known as ACE (Adaptive Current Equalization), means that EnergyHub moves power between the three incoming phases in the property so that the consumed power in the property is evenly distributed between the phases. In this way, it counteracts phase imbalances that occur when one of the phases is under higher load as a result of many electrical components being installed on the same phase.
If phase balancing is to be used to protect the main fuse, the current threshold value in EnergyCloud should be set at approximately 70-80 percent of the size of the main fuse.
 
If phase balancing is used to make room for EV charging, we recommend that the current threshold be set at least 8A below the level of the main fuse. Learn more about setting phase balancing.
More FAQ in the Knowledge database

Short introduction to phase balancing (ACE) and settings in EnergyCloud. In Swedish.

Content:
0.00 Introduction
0.20 How phase balancing works
1.00 Read the load on the phases
1.50 Real-time view
2.15 Set the level of phase balancing
3.25 Electric car charging with phase balancing
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EV Charging

Phase balancing provides space for electric car charging in the property’s electrical system. EV charging can also be fully integrated and controlled in EnergyCloud through something called OCPP. Then, in addition to phase balancing, you can also load balance to reduce power consumption or choose to only charge the car with self-produced solar electricity.

About EV Charging

All AC chargers work together with the Ferroamp system. For full integration where electric car charging can be controlled from EnergyCloud, the wallbox must be compatible with the OCPP 1.6-J communication protocol.

See what chargers are ready for OCPP (in Swedish).

By connecting the EV Charger to the Ferroamp system, it becomes part of the optimised control, which can also include batteries and solar panels, and increases the opportunities for smart electricity use in the property.
 
You get an overview of all the components of the system and can easily ensure that solar panels, battery and electric car and the grid connection work with each other and not against each other
The Ferroamp system can control charging boxes for charging electric cars through the OCPP 1.6-J communication protocol. 
 
Communication takes place through the local network in the property. In order to be able to control your EV Charger in the Ferroamp system, it is required that the charger has implemented local OCPP 1.6-J correctly and that the wallbox allows an external system to control the charging of the car.
 
The charging box is then controlled in the EnergyCloud web portal. Note that this means that it replaces the control in the charger´s own app. Depending on the manufacturer, the functionality of the charger´s app will be limited or discontinued.
More FAQ in the Knowledge database
Learn more about how EV charging with OCPP works in EnergyCloud and how to make the settings. In Swedish.
 
Content:
0.00 Introduction
0.10 Protecting the main fuse
0.36 Restrict imports from the network
1.05 Phase Balancing
2.05 Charge with solar power
2.35 Scheduling
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App & FerroAI

In the Ferroamp App you can monitor the system in real time and activate the AI-control FerroAI.

About the App

Yes. The app is under constant development and more functions are to come. Use the feedback function inside the app if you wish for any specific functionality.

The app works with iPhone iOS 16, 17 and Android 10, 11, 12, 13, >13.

The app is not supported by iPad or Android Tablets. Use the webportal EnergyCloud on these units instead.

Yes. EnergyCloud can still be used in the phone.

More FAQ in the Knowledge database

Activation FerroAI

  1. Download or update the Ferroamp user app on your mobile phone.
  2. Tap “Account” and make sure the right address for the facility is registered.
  3. Go to Electricity Settings and select “Electricity Area.” Enter the bidding zone your installation is located in.
  4. Select “Tariff Type.” Indicate whether you pay power-based tariffs to your electricity grid provider. Select “Reduced power tariff at night” if you have lower or no tariff during the night.
  5. Select the “advanced settings” tab in the bottom icon menu (three lines with circles).
  6. Select FerroAI.

Note: If other external control is activated it has to be shut down for FerroAI to work properly.

Deactivation

You can deactivate FerroAI by changing the mode under the “Control” tab in the app. When switching back to manual control, the latest settings will be reactivated.

What is FerroAI doing now?

Follow what FerroAI is up to in the app. Below you find a quick guide on how to read the graphs.

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Troubleshooting and Support

If something in the Ferroamp system is not working, follow the steps below.
Actions
Search for answers in the Knowledge Base. There you will find descriptions of different types of faults that may occur, and in Operational status you can see if there are any general faults that can cause the problems.
Many of the problems that can occur are easily solved by restarting both the connection to the network and the EnergyHub itself.
 
Restart your router according to the manufacturer’s instructions.
 
Restart EnergyHub as follows:
1. Cut the power from the grid to the EnergyHub. There is often a separate circuit breaker that is labeled EnergyHub, Microgrid or similar. If there is no such switch, the property’s main switch can be used. 
2. When the switch is switched off, the display of the EnergyHub should go out. 
3. Wait 5 minutes. 
4. Turn the switch back on.
If restarting does not resolve the issue, contact the installer who installed the system. 
 
Ferroamp’s support is aimed at installers and in order for it to work smoothly, we need to contact an installer on site to be able to solve the problem.
 
If you do not know who installed the system or if the installer cannot be contacted for some other reason, you can submit a ticket via a form.
Submit a ticket
More FAQ in the Knowledge database
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