Uppdaterat 2026-11-02
Alarm
How does the alarms in the Ferroamp systems work?
Alarms are triggered if an SSO, ESO or the entire system stops reporting data to EnergyCloud or if any device sends an error code.
You can start a subscription to the alarms to be notified about them via email to the specified email address or activate push notifications in the app.
The alarms that may come are as follows:
Facility Offline
The Facility Offline alarm continuously checks every 5 minutes if the facility publishes data to EnergyCloud. If the facility has not published data for an hour, the alarm is triggered and sends an email or notification in the app. If the facility goes online again, an email is sent within a few minutes that the facility has gone back online.
I recieved the alarm Facility Offline
Facility Disabled
The alarm “Facility Disabled” is triggered if the system has been in measurement mode for more than an hour. If the system is supposed to be in measurement mode, you can ignore this alarm.
I recieved the alarm Facility Disabled
SSO-larm
The Ferroamp system continuously checks that all SSOs in the system are reporting data to EnergyHub and that the values reported vary. If an SSO reports that something is wrong, the alarm goes “Error code from SSO”. If an SSO has not reported for 24 hours, the alarm goes “SSO offline”.
PV Disabled
The alarm “PV Disabled” monitors that SSOs are not left in the off position after changing system settings. The alarm goes off if the system has SSOs and they have been turned off for over an hour. If the system is not supposed to produce any solar electricity, you can ignore this alarm.
I recieved the alarm PV Disabled
Battery Alarm
The Ferroamp system continuously checks if the ESO/battery is reporting data. If the system loses contact with the ESO/battery or if an error code occurs and is active for over an hour, the alarm goes off. If the ESO/battery contacts the EnergyHub or the error code disappears, a new message is sent.
NOTE
Further down this page you can find the recommended actions for all alarms.
Activate and deactivate alarm
Home system (EOS 7 or above)
Ferroamp app:
- Go to the facility you want to activate alarms for.
- Choose “Facility” in the menu at the bottom of the app.
- Click the cogwheel at the top right of the page.
- Click “Users”.
- Go to “Push notifications”.
- Make sure that the “System” and “SSO” settings are enabled.
- Test the function by clicking on “Send test notification”.
- Verify that you received a notification that says “Test Notification: This is a test notification”.
Commercial system (and home system with EOS 6 or below)
Webportal:Â
- Go to System Settings/Alarms in the EnergyCloud web portal.
- Activate subscription to all alarms by pressing the green button and filling in one or more email addresses. If you only want to subscribe to one of the alarm functions, press the alarm symbol next to each alarm instead and fill in the email address there instead.
- To remove an email address that should no longer receive emails when the system alarms, it is deleted on the same page by pressing the trash can symbol to the right of the email address.
I recieved the alarm Facility Offline
- In the case of “Facility Offline”, the error is usually that the property has lost the network connection. Therefore, review your connection to the internet in the property.
- Check that your router/switch to which the EnergyHub is connected is working and has a network connection.
- Check the cable between the router/switch and the EnergyHub device’s network connection.
- Turn off the EnergyHub on the breaker (5) in the image above, wait 10 minutes then turn on the AC breaker to the EnergyHub. If you feel unsure about this step, contact your installer for guidance.
If none of these steps help, contact your installer for troubleshooting along with Ferroamp Support.
1. In the case of “Facility Disabled“, the error is usually related to incorrect settings. Check that the system is set to “Self–use”, “Peak Shaving” or “Manual“ in the Ferroamp portal or the Ferroamp app.
2. If the system repeatedly goes into “measurement mode“ without any changes to the settings, the CT clamp may have been moved or the CT quota may be set incorrectly.
Press and hold the display in the inverter for 5 seconds until the text “Service menu enabled” appears. Swipe from right-left on the screen and check that the CT ratio matches the clips installed.
- The EnergyHub 14kW comes with CT clamps with a quota of 2000.
- The EnergyHub 21-28kW Wall comes with CT clamps with a quotient of 4000.
- The EnergyHub Cabinet 24U comes with CT clamps with a quotient of 4000.
- The EnergyHub Cabinet 24U comes with CT clamps with a ratio of 6000.
Then swipe ahead and “press Run configuration of CT” if you get the message “configuration failed” it could be misconnected or misplaced CT clips, contact your installer for troubleshooting.
For more information regarding the placement of the clamps and troubleshooting actions, see EnergyHub – Ferroamp.
I recieved a SSO Alarm
- Check if the system is in an ongoing update. If so, the system is in “Maintenance mode”. If so, wait for a few minutes. When the update is complete, the system should return to “Running mode”.
- Check in the app that the system is set to “Run Mode (Self Consumtion, Peak Shaving or Manual)” and not in “Measurement Mode” this will put the SSOs into “Sleep Mode” which means they stop producing. Also go to the “Control” tab, click on the schedule that is active in the system and check that “Solar>Use SSO” is enabled in the settings.
- Turn off the EnergyHub on the AC breaker, wait 10 minutes then turn on the AC breaker to the EnergyHub. For instruction see “I have received an alarm for “Facility Offline””, point 4 above.
- Otherwise, check that the “(G) LED indicator” on the bottom of the SSO is lit. If the light is not lit, it may be a fuse that has tripped to the SSO. Then contact your installer for troubleshooting.
NOTE
If the facility for some reason has had an SSO replaced, it needs to be manually removed from the system topology under system settings in the web portal or app, otherwise the alarm will be triggered as it no longer reports data.
If none of these steps help, contact your installer for troubleshooting along with Ferroamp Support.
Home system (EOS 7 or above)
Commercial system (and Home system with EOS 6 or below)
The account that performs the changes needs “Admin” rights in the facility.
- Sign in with your account on portal.ferroamp.com.
- Go into the plant you want to test.
- Click on “System Settings > System Configuration > Temporary Operating Settings”.
- Make sure that “Solar Production (PV)” is enabled in your “Temporary Operating Settings” settings. If this is off, click the On/Off button so the button will show green and then click “Update”.
- Then check that “Solar Production (PV)” is turned on in your “Standard Schedule” as well as other “Events”. This can be found under “System Settings > Scheduling > Edit Default Schedule”.
Don’t forget to click “Update” after making changes to your system.
I recieved a Battery Alarm
If you received an alarm that says “Battery Offline” or “Battery Error Code”:
- Turn off the power switch on the back of the battery.
- Turn on the power switch on the back of the battery.
- Press and hold the red “Start” button for 5 seconds or until the BMS beeps.
If none of these steps help, contact your installer for troubleshooting along with Ferroamp Support.
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