Customer Service
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Customer Support
If something in the Ferroamp system is not working, follow the steps below.
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Reboot router and EnergyHub
Many of the problems that can occur are easily solved by restarting both the connection to the network and the EnergyHub itself.
Restart your router according to the manufacturer’s instructions.
Restart EnergyHub as follows:
1. Cut the power from the grid to the EnergyHub. There is often a separate circuit breaker that is labeled EnergyHub, Microgrid or similar. If there is no such switch, the property’s main switch can be used.
2. When the switch is switched off, the display of the EnergyHub should go out.
3. Wait 5 minutes.
4. Turn the switch back on.
Contact installer
If restarting does not resolve the issue, contact the installer who installed the system.
Ferroamp’s support is aimed at installers and in order for it to work smoothly, we need to contact an installer on site to be able to solve the problem.
Ask Ferrobot
Ask FerroBot questions via the chat in the bottom right corner. Ferrobot is also staffed by Ferroamp‘s support during office hours, which will help answer questions in the chat if necessary.
You can also search the Knowledge Base yourself. There are descriptions of different types of errors that can occur.
Also see Operational Status for general disturbances that may be causing the problems.
